PRE-LAUNCH DRAFT · FOR LEGAL REVIEW · NOT EFFECTIVE
Refund & cancellation policy
Current sandbox status
Prepared October 8, 2026 for review. ASTOR currently accepts no live payments. Test transactions create no real purchase, refund entitlement or commercial obligation. The terms below are a proposed commercial policy and have not been approved or activated.
Proposed cancellation
The proposed default is cancellation through the authenticated billing portal, stopping renewal at the end of the paid billing period while preserving access for that period. The final implementation must provide a simple cancellation mechanism and confirmation of the effective date. Email deals@howtovirtualwholesale.com if that mechanism is unavailable.
Refund decision required
No final refund policy has been selected. Before sale, approve any trial/refund window, partial-period rules, duplicate or unauthorized charge handling, service failure remedies and mandatory legal exceptions. Do not describe charges as nonrefundable or promise a refund window until the policy is approved and operationally supported.
Plan changes and failed payments
Before any live upgrade or downgrade, disclose its effective date and any prorated charge or credit and obtain required consent. Failed payments must not be represented as successful purchases. Access and recovery handling must be tested against verified billing events, including retries, cancellation and payment failure.
Notice and launch conditions
Publish the approved price, billing frequency, renewal, cancellation and refund terms before collecting payment details; retain evidence of consent. Approve the effective policy date and support response commitments. Live billing requires separate explicit authorization and valid production credentials.